COVID-19: Guidelines and recommendations

The safety of our clients and employees is our priority. For this reason, we have taken different measures and improved our cleaning and hygiene protocols to guarantee your stay with us.

  • Auto check in online.
  • QR codes with all information about the hotel such as restaurant menu.
  • Communication with the client during their stay through WhatsApp.
  • Disinfecting mat at reception.
  • Safe distance.
  • Avoid the elevator.
  • Avoid public bathrooms.
  • Continuous disinfection.
  • Hydroalcoholic gel for our clients.
  • Gym closed.
  • No press and magazines.
  • Reduced capacity 50%: swimming pool, restaurant, bar.
  • Wait your turn for our restaurant (breakfast and dinner) and bar.
  • Continuous disinfection (keys).
  • All surfaces will be disinfected.
  • Chambermaid / waiters will not enter the room if it is occupied.
  • During the cleaning of the room all dirty clothes will be removed in a closed bag.
  • More cleaning on door knobs, taps, TV remote control, air conditioning control …
  • Longer ventilation time.
  • Trash with lid and non-manual operation.
  • Sanitized blankets.
  • Disinfection of hangers.
  • No decorative elements (cushions, plaids …).
  • No amenities (except shower gel and shampoo).
  • New amenities with face mask and Hydroalcoholic gel.
  • No minibar.
  • Room service with gloves and face mask.

Cancellation policy

Cancellation of your reservation will be free only if made before 3 days before arrival at our hotel. Within this period, in case of no-show or modification of the reservation, the establishment will charge the cost of the first night of stay.